The official YesPlay contact details come down to four channels: live chat on yesplay.bet, email at [email protected], the phone number 087 250 0575, and its social media pages. The registered address is 4 Bree Street, Cape Town, 8001. There is no WhatsApp number on the official contact page. We are not YesPlay and cannot fix accounts or payments, so please contact the operator directly through one of the channels below.
Official YesPlay contact details
The table above repeats what YesPlay’s own Contact Us page showed on 9 November 2026. The help centre writes the same phone number as +27 87 25 00575. It is the same line, formatted differently.
Which channel for which problem
| Problem | Best channel | What to include |
|---|---|---|
| Can’t log in, SMS code not arriving | Live chat | Registered cellphone number |
| Deposit not showing | Email or live chat | Proof of payment, correct reference or voucher slip photo |
| ATM (Instant Money) SMS missing | ID or passport number, cellphone number, full name and surname | |
| Raise instant withdrawal limit to R5,000 | Email (written request) | Cellphone number, the limit you want |
| Self-exclusion | Email, or any provincial gambling board | ID number and the period you want |
| Complaint about a settled bet | Bet ID, date, screenshots |
Email is useful whenever you need a written record, for example a limit change or a self-exclusion request.
About “YesPlay WhatsApp numbers”
Searches for “yesplay whatsapp number” and lists of numbers “for withdrawals” are common. YesPlay’s contact page does not include a WhatsApp line, so we do not publish one. A number that asks for your password, an OTP or an upfront “release fee” for a withdrawal is not YesPlay support. Real support works through the channels above and never needs your SMS reset code.
Head office and regional numbers
People also search for YesPlay offices in Pretoria, Johannesburg or Gauteng. The only address the operator publishes is the Cape Town one, which matches its Western Cape licence. If you need the licence holder’s name for a complaint, it is SA Sportsbook (Pty) Ltd. The Western Cape Gambling and Racing Board is the regulator.
Help yourself first
Many questions have a short answer on our pages: password resets on the login guide, FICA papers on the registration page, and bank minimums and payout times on deposits and withdrawals.
Reader questions
What is the YesPlay WhatsApp number?
YesPlay's contact page does not list one. Its official channels are live chat, [email protected], 087 250 0575 and its social pages. Treat WhatsApp numbers found elsewhere with caution.
Is YesPlay customer care available 24/7?
The contact page does not state opening hours. Live chat on the site is the channel to try first. Manual deposit allocation only happens 08:00–16:00 on weekdays.
Where is the YesPlay head office?
The address on YesPlay's contact page is 4 Bree Street, Cape Town, Western Cape, 8001. We found no listed office in Pretoria or elsewhere in Gauteng.